Biomedical Innovations design, development, and manufacturing services are provided to major global medical device companies to support product realization, additionally our proprietary brand of products are produced and distributed to healthcare providers. Through these business models, we aim to extend our capabilities such as product development and design, in order to enhance the value provided to our customers.

Considering a job at Biomedical Innovations?

At Biomedical Innovations, we’re dedicated to working as a team, and encouraging each other to excel every day. As we continue to look for innovative ways to exceed the highest industry standards, we understand how important it is to recruit the right candidates. By aligning with talented individuals who help us deliver quality solutions and ensure consistency in our products and services. Here, you’ll work within a giant melting pot of smart, motivated people who are rewarded for their commitment to doing challenging work that pushes them to learn and grow. Here, your opportunities are endless.


Innovation

Our Leadership Team continues to invest in our associates - Our forward looking culture is like no other.

Health & Wellness

With a focus on healthy mind and body,  we strive to expand health and wellness incentives across our global operations.

Global Force

We bring together leading cultures and innovators - Join our dynamic and a culturally rich work environment.

Changing the World

Biomedical Innovations products change the pace of patient care with innovative wireless monitoring.


Advancement Opportunities

We believe in promoting and growing talent from within! Employees are offered opportunities to apply for open positions.

Compensation and Benefits

Specific benefits will vary by location. In general they include:

  • Competitive Financial Compensation
  • Training and Development
  • Healthcare Coverage
  • Health and Wellness Incentives
  • Disability Protection
  • Tuition Reimbursement
  • Retirement Plans
  • Service Awards

Diversity EEO Statement

Graphic Controls is an Equal Opportunity Employer. Graphic Controls considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or an other legally protected status.

Culture

Employees are offered great benefits and opportunities which make coming to work everyday something to look forward to. Employee satisfaction is proven by the simple fact that our average length of service is over 15 years.


Openings >> Bi-Lingual (French Canadian) Customer Service Rep
Bi-Lingual (French Canadian) Customer Service Rep
Summary
Title:Bi-Lingual (French Canadian) Customer Service Rep
ID:1818
Department:Client Services
Location:Buffalo, NY
Description
Nissha Medical Technologies is looking for a Bi-Lingual Customer Service Rep fluent in French Canadian language. In this role you will service customers and Field Sales Representatives in processing and controlling of orders through internal and external communications to satisfy customer needs and to attain departmental objectives. This position includes a specific focus on Canadian customer accounts.

Essential Job Functions include:
1. Answer inbound telephone calls and inquiries from existing customers and prospects.
2. Process all orders/Um’s/Expedites.
3.  Up sell and cross sell to our Canadian customers offering alternative solutions and providing complete customer satisfaction.
4. Proactively review backorder reports on Canadian customer orders as assigned by Team Leader. 
5. Make outbound calls to existing Canadian customers in addition to prospecting for new potential customers. 
6. Produce customer freight quotes working in conjunction with Logistic personnel.
7. Provide post-shipment follow-up to ensure personalized customer service.
8. Support all quality improvement programs.
9. Control and maintain stock and custom products as per customer commitments/contracts, and inventory guarantees.
10. Work hand in hand with the International Customer Service Representative to achieve monthly, quarterly shipment goals. 
11.Support and be responsible for other duties and projects as assigned.

Requirements:
•    Four-year degree desirable; 2-year degree required
•    Fluent in second language – French (verbal and written), preferably French Canadian language 
•    Preferred 2 years customer service or sales experience

Knowledge, Skills, & Abilities:
•    Strong command of the French language
•    Excellent verbal and written communication skills
•    Ability to function positively/accurately under pressure 
•    Ability to organize and handle multiple assignments simultaneously/High Volume
•    Ability to objectively evaluate/analyze complex customer-related problems
•    Ability to work independently/Self-starter
•    Ability to deal effectively with others
•    High energy level
•    Must portray a positive, professional image, and attitude
•    Ability to accept criticism and use it for constructive means
•    Computer literacy required on standard business software
•    Ability to work flexible hours

Nissha Medical Technologies is an Equal Opportunity Employer; and considers applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. In addition, NMT will provide reasonable accommodations for qualified individuals with disabilities.

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